

This data along with Social Media is fed to the Analytical model which analyses the trend and identifies potential customers / products that can be promoted
There are many companies /retailers that are using Special algorithms / tools to crawl the web and derive useful insights.
Some specialized companies like Palo Alto based Infer (https://www.infer.com/) offer an analysis software that can be linked to CRM system like SalesForce (http://www.salesforce.com/)a and rank the customer

There are many algorithms that help in analysing the Facebook data
OpenGraph API is one of them
See Also:
How to Segment Social Media Users (Influencers / Detractors / Recommenders)
How to measure Price Sensitity of Customers
Segmentation Standards / Framework
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